Difficult Conversations

Mediation is a facilitated negotiation and Susan has specialized in negotiation and mediation since 1988.  She has applied her craft in a wide variety of commercial and public settings including court-annexed processes and many closely-held family and partnership disputes.  She has also taught tens of thousands of people both negotiation and mediation skills in global settings. Susan created the United Nation's first internal mediation program and a similar program at Columbia University. In her current practice, she supports leaders and organizations to manage, resolve and use conflict as an opportunity for growth and change.  Her style is to blend mediation, coaching and whole-system change methodologies. Services may range from facilitating difficult conversations, whole systems change initiatives and retreats, mediating partnership or business disputes, and supporting leaders to manage conflict.